Terms of service（zyn-outlets）
snus-pouches.com Gum Products After-Sales Service Policy
snus-pouches.com provides after-sales support for its gum products. If you encounter any issues with our gum products, please contact our customer service team at ssen250326@outlook.com.
Service Scope
1.1 Due to the oral-contact nature of gum products (to ensure hygiene and quality), we only accept returns or exchanges for sealed, unopened, and resalable gum items. Opened, used, or tampered gum products cannot be returned or exchanged.
1.2 For quality-related issues (e.g., product defects such as broken packaging, misshapen gum, or incorrect items received), please contact us within 7 days of delivery. We will require photographic evidence (showing the issue and order details) to process your request.
1.3 All returns or exchanges are subject to inspection and approval by our quality control team to ensure they meet the conditions of this policy.
Return Process
2.1 To initiate a return or exchange, please contact our customer service at ssen250326@outlook.com with your order number, product name, and detailed description of the issue (photographic evidence is recommended for quality problems).
2.2 Our customer service team will assess your case and provide further instructions (e.g., return address, RMA code if needed) within 2 business days.
2.3 Approved returns or exchanges must be shipped back within 7 days of receiving authorization. Please include all original packaging (e.g., gum boxes, outer shipping packages) and relevant order documentation.
Refund Policy
3.1 Once we receive and inspect the returned gum products (confirming they meet return conditions), we will process refunds within 5-7 business days.
3.2 Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return/exchange is due to our error (e.g., wrong item shipped, product defect caused by our production).
3.3 For returns/exchanges due to quality-related issues (per Section 1.2), we will cover the return shipping costs. For returns due to other reasons (e.g., change of mind), customers are responsible for all return shipping fees.
International Customers
4.1 International customers are responsible for any customs duties, taxes, or import fees associated with returns or exchanges of gum products.
4.2 We recommend using tracked shipping services for returns and purchasing shipping insurance (especially for large orders) to avoid loss or damage.
4.3 snus-pouches.com is not liable for gum products lost, damaged, or delayed during return shipping (proof of shipment tracking is required for any claim inquiries).
Important Notes
We reserve the right to refuse returns or exchanges that do not meet the conditions outlined in this policy.
All return/exchange requests must be initiated within 10 days of delivery (calculated based on tracking information).
Seasonal or limited-edition gum products may have specific return/exchange conditions (details will be noted on the product page).
By using our website (snus-pouches.com), you acknowledge and agree to comply with this after-sales service policy.
For any questions or further assistance, please contact us via:
Email: ssen250326@outlook.com